You will hear part of a training session about writing emails at work. – Luyện nghe VSTEP Part 3 – Bài nói, bài giảng

1. What is the speaker's first point about emails?

A. They should always be long.B. Their tone is easy to misunderstand.C. They are faster than phone calls.D. They should be written in the evening.

2. According to the speaker, which statement is TRUE?

A. The subject line is not important.B. Subject lines should be very long.C. You should write 'Hello' as the subject.D. A clear subject line helps busy readers.

3. When should you use 'reply all'?

A. only when everyone needs your answerB. always, to be politeC. only when you are the managerD. never

4. Who should you write to most formally?

A. close colleaguesB. friendsC. new clientsD. your team

5. When does the speaker suggest NOT using email?

A. when the message is shortB. when you are busyC. when you write to a clientD. when the topic is urgent or difficult