You will hear a woman returning a kettle to a shop. – Luyện nghe VSTEP Part 2 – Hội thoại

1. What is the problem with the kettle?

A. It does not heat the water.B. It is too noisy.C. It leaks water.D. The light does not come on.

2. What does the woman decide to do?

A. take the same model againB. have the kettle repairedC. exchange it for a different kettleD. get all her money back

3. How much extra does the woman pay?

A. nothingB. £40C. £35D. £5

4. How long is the guarantee on the new kettle?

A. two weeksB. two yearsC. three yearsD. one year